You will find answers to some of our most frequently asked questions in the section below. If you have read the FAQ and still have some questions unanswered, please feel free to contact us.
What happens if I am not at home when my order is delivered?
Inviting Concepts uses Australia Post to deliver parcels. If you are not at home to receive the parcel, a card will be left so you can pick it up from your closest post office. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived, check with your local post office first.
How long will my order take to get to me?
Orders are generally dispatched within 2 weeks of receipt. We normally use Australia Post for delivery. For more information on their delivery times please see our delivery page. We recommend that you order products 3 weeks before they are required.
Can I order with Inviting Concepts if I am not connected to the Internet?
Yes by mail. To order by mail you will just need to fill out one of our mail order forms which can be downloaded from our website or sent directly to you. The prices can be obtained by contacting us by email. If you have friends or family who would like order forms, we can arrange to have them sent out.
You can find the mail order form here.
How do I cancel an order?
The best way is to email us ASAP and we will cancel it. Orders that have been dispatched cannot be cancelled and will have to be posted back at the expense of the customer. As long as the packaging is in original condition, a full refund less postage will be provided.
If I use a credit card to purchase my items can anyone else obtain my credit card details?
We use the most advanced security measures to protect your information and details. We use Secure Socket Layer 128 bit key encryption to ensure all credit card transactions are totally safe. We do not store any credit card details, therefore additions to orders already placed will require you to phone through payment details or place a new separate order.
Do we have a brochure?
At this stage Inviting Concepts does not produce catalogues, as the expense involved would lead to increases in costs. All products are listed on our website.
If I live locally, can my order be picked up from your warehouse to save on postage?
We do not have the facility for orders to be physically picked up by the customer.